Refund policy
Easy Support, Clear Returns
At MIYA, we want you to feel confident when you order. Most issues can be solved quickly without a return, and our team is always here to help first.
Before Requesting a Return
If something doesn’t seem right, please contact us first.
In many cases, we can help you fix setup issues, control settings, or performance questions without needing to send the product back. This saves you time and gets you up and running faster.
Return Eligibility
You may request a return if:
- The item is unused and in original condition
- The request is made within 7 days of delivery
- The issue is not caused by improper use
All returns must be approved by our support team before shipping.
Return Shipping Address
Even if your order was shipped from a local or overseas warehouse, all returns must be sent back to our designated facility in China.
We will provide the correct return address after your request is approved.
Please do not send items back without confirmation, as this may delay or affect your refund.
Return Shipping Costs
- For non-quality related returns, customers are responsible for return shipping costs
- For confirmed product defects, we will provide a solution, which may include parts replacement, repair, or return support
We always aim to offer the most practical and cost-effective solution.
Refunds
Once the returned item is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time is typically 3–7 business days
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours and include:
- Your order number
- Photos or videos clearly showing the issue
We’ll resolve it as quickly as possible.
Our Approach
Our goal is simple: solve problems fast and keep things easy for you.
Most customers never need to return their product because we focus on helping you fix issues first.
Need Help?
Email: info@miyalaser.com
WhatsApp: +86 13318866359
We usually respond within one business day.