Shipping policy
Custom-Built Products, Delivered with Care
At MIYA, most of our laser systems are built and tested based on your order. This allows us to ensure consistent quality and performance for every unit we ship.
Production and Processing Time
Because our products are made and prepared per order, a short production period is required.
- Typical processing time: around 5 business days
- Timing may vary depending on:
- Product model
- Order quantity
- Current production schedule
Once your unit is ready, it will be shipped directly to the address you provided.
Shipping and Delivery Time
After dispatch, delivery time depends on the shipping method:
- By Express: Typically around 5–10 business days
- Other shipping options: May take longer depending on route and logistics
For most customers in the United States and Europe, total delivery time is usually within 10–15 business days after shipment.
Tracking and Delivery Updates
Once your order ships, we’ll send you:
- A tracking number
- Shipping details via email
You’ll be able to follow your package throughout the delivery process.
Imports, Duties, and Taxes
For international orders:
- Duties or import taxes may apply depending on your country
- These charges (if any) are the responsibility of the customer
We will provide all necessary documentation to support customs clearance. If you have specific requests, feel free to contact us before shipping.
Shipping Information
To avoid delays, please make sure your shipping details are correct:
- We require a complete street address (no PO boxes)
- Incorrect or incomplete information may delay delivery
Delivery Responsibility
Once your package has been handed over to the carrier, delivery timing is managed by the shipping provider.
Delays may occasionally happen due to:
- Customs processing
- Weather conditions
- Carrier-related issues
While these are outside our control, we’ll always do our best to assist if needed.
Upon Delivery
We recommend checking your package as soon as it arrives.
If there are any issues, please contact us right away with photos or videos so we can assist you quickly.
Need Help?
If you have questions about your order or shipping status, feel free to reach out:
Email: info@miyalaser.com
WhatsApp: +86 13318866359
We usually respond within one business day.